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Steve, this post is way too long. Nothing personal.


Wow! I agree, Steve. We need to take "constructive criticism" out of our vocabulary and simply use "feedback".

As for the "It's nothing personal, it's only business" statement, I hate that phrase. IT'S ALWAYS PERSONAL! If you eliminate my job because of a business move, it affects me personally. You can justify it in your mind all you want to make yourself feel better, but it doesn't make it morally better. Like you state, Steve, people don't do deals with companies, they do deals with people.

I hope that woman isn't wasting her time watching Survivor or Ghost Hunters, or Bridzillas. You recorded a live feed, big deal if you took a sip of coffee or water or beer. People on stage do it all the time while they are giving live seminars. I say go ahead and drink your coffee.

Janice Bosley

Hey Steve! You will never please everyone. I happen to like it when you take a sip of coffee or fidget for a light. It makes you so much more personable.

Scott Hasson


While you are right about the woman's comment, I happen to disagree with your assessment about constructive criticism.

The woman who made that comment about the coffee and lighting clearly didn't understand how to communicate constructive criticism. She did not offer any praise as to what she enjoyed about the webinar. Then, she did not offer any suggestions to improve. What she offered was tactless and blunt negative criticism, which can hinder growth and breed a lot of petty bickering and distrust in the workplace. I believe there are good methods out there, including constructive criticism, to help guide people better their skills if executed properly.

David VanDenburgh

I was with you all the way... until you got to "heuristics." I must have "wasted" at least 15 seconds of my valuable time looking that one up.

Jeffrey A, Bourque

You had me until you dismissed a quote from the Godfather. So let me offer some constructive, constructive criticism, "Leave the gun and take the cannolis."

DL Hirst

Now THAT'S funny, Jonathan!


Bravo! Im tired of everyone using the web to shield themselves as if they were not the one to disagree. People need to lighten up, have more joy and get over it! Nothing personal, just my 2 cents!

Tom Naughton

I must say that the only part of the Santa video that was a bit hard to listen to was when you were distracted reading tweets or e-mail messages while doing the presentation. It's tough on the audience when you are distracted.

But, the content of the presentation was so good, I lived with it.

Just some constr ...

Keep up the good work. I learn a lot from you.


You were too kind, I think I might have told her the same thing that the "chair" was trying to tell Clint Eastwood to tell Romney........

Mary Chisholm/MicroRidge

In Toastmasters, where I have been an active member for many years, we refer to it as constructive feedback and it's couched in what was done well and what could be improved for growth as a leader and communicator. Nobody wants "constructive criticism" as such. I enjoy your fidgeting - you are human after all and even though we are learning from you, it puts you in there with us and provides me with a few chuckles.

Brian Rypstra

Wow...are you serious Steve? I HAVE learned a lot from you in the past, as well as in this video. That doesn't mean you can't improve. You could have used her comments to improve your image by being more professional and efficient. Regardless of what her attitude may have been, saying the same thing in 30 seconds less would be to YOUR advantage. Whenever we do ANYTHING poorly in our marketing, we are giving the impression (right or wrong) that we may be poor at our main offerings. I recommend you polish your presentation skills a bit and make your presentation even better than it already is. (I even find the frequent ums & ahs to be distracting & certainly not an indicator of professionalism). How do you like reading articles with speling misteaks in them? Keep up the good work - make it gooder!

Steve Miller

Yes, Brian, I am absolutely serious. This webinar was a fun, unformal (is that a word?), holiday gift for my BFFs.

Ums and ahs are par for the course in all unscripted, live presentations, TV talk shows, radio interviews, panels, etc., regardless of who the speaker is. Spontaneity does that. Listen to Obama when he doesn't have a script in front of him, and he's considered to be one the best in the world. Having given close to 2000 paid presentations around the world myself, sharing and learning alongside the best speakers on the planet, I don't know any of them who lose sleep over that, including Zig. I'm always working to get better at communication. But the definition of "professionalism" is not fixed. It's in the eye of the beholder.

You're talking about giving a big-time presentation that I should have rehearsed? Uh, that be a no from me. I put together great content and shared it in a fun manner. Everything has a context and if someone wants to offer feedback, not snarky criticism, they need to keep that in mind first. Your message is welcomed. Hers is not.

As I've always stressed, the most important component of marketing is understanding and talking with your specific target market. And we must all understand that we can't and shouldn't try to please everybody. As such, I don't, and if someone doesn't like my style, they don't fit my market. That's okay.

Like I said, many of the best speakers in the world are friends of mine. Everybody has their own individual style...all are professionals. I am not an orator, like Obama, Colin Powell, Nido Qubein, or Jesse Jackson. I don't "give" speeches, I have conversations with my BFFs. I am no different off stage than on. I speak the same way in both situations and that's the crafted and successful style I've developed over the 27 years of doing this. I will always work to get better, but it will always be WYSIWYG.

Heather Stone

I'm not sure whether I agree with your assessment that there is no such thing as constructive criticism. I can, however, say that if there is such an animal, this isn't it. Focusing on such minor issues as your critic did while ignoring the value of the free content you were providing seems more than short-sighted. It sounds like the actions of a person who simply likes to criticize. There are, unfortunately, loads of people like this in the world and the best lesson they can teach us is how to stay focused and not let ourselves be distracted. Thanks so much for sharing with the BizSugar community.

Trisha Cupra

I think the modern equivalent of "Don't look a gift horse in the mouth" (to see how old it is) would be "If it's free, you have no right to complain."


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