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Carolyn Tobin

I'm sorry your experience wasn't great. We recently stayed at the sister property, Chateau Lake Louise, and we visited the Fairmont in Banff. It is impressive to say the least. Although we didn't stay there, I have to say I'm not sure there would be any place in town comparable. . .but I understand your point.

Eric Sullwold

Been in that area many times for business and always found the attentiveness to be lacking. Yes the scenery is absolutely spectacular. Both Banff and Lake Louise are in the the heart of the Canadian Rockies. There is a place further north called Jasper which is also just as beautiful. However it seems to be something in the water that I found the service and attentiveness to be lacking in all of these locations.

Jonathan Chow

Obviously the bellmen didn't know the SFTF (speak first ten foot) rule!!!

Edward J. Roe

Dear Steve, Thank you so much for recently staying at The Fairmont Banff Springs and for taking the time to blog about your experiences while staying with us. Even though it was very disappointing to read your observations about the lack of service provided by our Guest Service Team, I am happy to assure you that these observations are certainly not indicative of what we are striving for. As you so correctly pointed out “When a customer or prospect contacts you or stops by your business, what is their first impression?”, as this is truly the first key to any business’s success. With that said, I have already taken the liberty of sharing your comments with my team to ensure your experiences become a great learning experience, in addition I was very pleased to read you found the rest of the team to be “all pleasant enough and attentive to my needs”.
If there is ever anything else I can assist you with, especially when your travels bring you back to Banff, please do not hesitate to reach out directly to myself and thank you once again for staying with us.
Regards,
Edward J. Roe
Hotel Manager
The Fairmont Banff Springs

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